AI Assistant Hub for Websites & Business Channels
Turn your website into a multilingual digital workforce — with AI assistants for Sales, Support, Customer Service, and HR, plus optional email automation.
This is not a generic chatbot. We start from a proven core platform, then customize the UI, content, workflows, and RAG knowledge architecture to match your business.
What it does
Answers customer questions 24/7 in their language
Uses your approved knowledge (PDF, Word, Excel, internal pages, databases)
Routes requests to the right team (Sales / Support / HR)
Captures leads with smart forms and conversation insights
(Optional) Reads inbound emails and drafts replies for approval
(Optional) Voice: speak & listen on the website
Department-specific AI agents
Sales Agent: qualifies leads, suggests next steps, drafts proposals and follow-ups
Support Agent: technical help based on your manuals, FAQs, and ticket history
HR Agent: internal policy Q&A, recruiting intake, candidate pre-screening
Email Agent: reads inbound emails, drafts replies, routes to owners, approval workflow
Multi-Agent & Model-Agnostic Architecture
Optional multi-agent orchestration: stay model-agnostic — use the GPT-5 family (e.g., GPT-5.2 / GPT-5.1) and, where licensed, other models (e.g., Claude) behind an orchestration layer / Microsoft Agent Framework, with the option to add more models over time.
"Grounded" answers (reduced hallucinations)
With RAG (Retrieval-Augmented Generation), the assistant answers based on your company's sources — and can return citations to the original documents.
Enterprise security & privacy
Runs on Microsoft Azure (single-tenant per client if required)
Role-based access for admins and content owners
Encryption at rest and in transit
Optional Private Network / Private Endpoints
Auditing, logging, and monitoring (Application Insights)
For Technical Teams (Architecture Overview)
Core building blocks (typical):
- Azure OpenAI / Azure AI Foundry for LLMs (model-agnostic, latest GPT family supported)
- Azure AI Search for retrieval + hybrid search
- Azure Storage for document management (admin upload & categorization)
- Azure Document Intelligence (optional) for PDF extraction & structuring
- Orchestration layer / Agent framework (multi-agent routing, tool use, workflows)
- .NET / Blazor front-end + Web API backend
- Azure SQL / SQL Server for business data and app state
- Azure Key Vault for secrets and keys
Key capabilities:
- Knowledge segmentation by department, product line, region, or customer type
- Admin console for upload, taxonomy, re-index, and content lifecycle
- Conversation memory (safe), summarization, lead scoring, escalation rules
- Email workflow integration (e.g., Microsoft Graph) with approval gates
- Observability: trace prompts, citations, latency, and cost controls
RAG Architecture for Website Assistant
Our website AI assistant is powered by a production-grade Multi-Agent system built on Microsoft Agent Framework.
Why Microsoft Agent Framework?
- Native C#/.NET — first-class integration with Blazor and ASP.NET Core
- Official Microsoft Multi-Agent framework with stable API
- Built-in Plugin system for Tools (RAG, SQL, APIs)
- Multi-Agent orchestration with intelligent routing and hand-off
- Tool Gateway with RBAC, approval gates, and audit logging
Specialized Agents
- Sales Agent: service inquiries, pricing, lead capture, demo scheduling — with RAG over company knowledge base
- Support Agent: technical help, documentation search, customer history from Azure SQL, ticket creation
- HR Agent: resume analysis, candidate comparison, hiring workflow with human-in-the-loop approval
- Email Agent: inbound email processing, draft replies, routing to owners, approval workflow
Shared Infrastructure
Delivery Approach
Discovery
goals, data sources, languages, security constraints
MVP
core assistants + RAG + admin upload + reporting
Production
hardening, governance, monitoring, scaling, rollout
Ready to transform your website?
Let's discuss how AI Assistant Hub can work for your business.
Get in Touch